Returns and Exchanges
Our Return Policy
Olam Perfumes strives very hard to achieve 100% Customer Satisfaction, thus in order to accommodate our customers gladly accept Returns on products purchased online within 60 days of purchase by customer, for sealed, unopened and unused items which are in their original perfume packaging.
To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product.
There are no exchange or refund on any item(s) that has been, opened, used or don't have its original packaging, unless the item is defective from factory.
HOW TO RETURN ITEMS
Please e-mail us at info@olamperfumes.com, to obtain a Return merchandise authorization number (RMA number) for the item(s) you wish to return/ exchange, Any of those that do not have an RMA Number and are in non-saleable/ original condition will not receive a refund and will be returned back to the original recipient at the recipient's expense.
Once a RMA number is obtained, please print a return form (clicking here) fill out it, including the RMA number, the original packing slip or invoice (please save a copy for your records), so that we can expedite the return processing.
Please wrap the package securely, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
OLAM PERFUMES
Returns Dept.
P.O. BOX 643137
LOS ANGELES, CA 90064
USA
RETURNS REFUNDS AND CREDITS
We'll issue you a refund to your credit card for the price of any item that you return if your return is received within 60 days of the PURCHASE date.
Please note that unless there has been a mistake on our part, the shipping charges will not be refunded.
On orders where the shipping is free, we will credit the account for the full amount minus the actual shipping fees paid to the carrier.
After the 60 days have passed, of your original order date, any sealed and unopened orders/products post marked of that date to our Return department will be charged a 15% restocking fee, will be deducted from the Return total.
For the remaining balance you will receive your refund in the form of an online store credit to your account. The credit for your returned items cannot be exchanged for cash.
If you are returning a gift, we will issue the refund directly to the gift recipient in the form of an online store credit. Please make sure to enter all of your information, including your e-mail address and/or login information. We regret that we are unable to refund original shipping costs.
Concerning any applicable refund(s); if you paid with a credit card, the debited amount will be returned to the card number.
It takes up to 2 to 3 business days to process the return and credit your account, or to issue an online store credit.
If you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service via email to info@olamperfumes.com
EXCHANGES
We will gladly exchange any item within 60 days you have received.
If you'd like to return an item for a similar item of the same value, this can be done as long as the item is returned to us sealed, unopened and unused. Once we've received the returned item we will ship the substitute item to you. Please note: your credit card will be charged for shipping the substitute item.
Please e-mail us at info@olamperfumes.com as soon as you decided to exchange an item(s).
In the event it has been a mistake on our part, please contact our customer service and we will send you a return label via e-mail. All you will have to do is repack the item(s), put the return label on the package and drop it off at at any of the carrier drop off location. We can assist you finding the closest drop off location near you or you may go to the carrier website locate the most convenient location for you.
DAMAGE ITEMS ON ARRIVAL
Any claim for damaged item(s) or discrepancies must be submitted to our Customer Service Dept. within 24-72 hours after delivery.
Please email to our customer service at info@olamperfumes.com and request for a Return Merchandise Authorization (RMA) Number.
Remember to have your Invoice Number ready so that we can quickly access order detail and serve you better and faster. We will then instruct you as to how to proceed with shipping the damaged product back to our warehouse.
We will also offer you the following options, from which you can choose any one:
a) Re-ship you the same product either on the Shipping address or any other address of your choice within USA Continental.
b) Store/Site Credit to purchase any item equivalent to your invoice's Grand Total.
c) Full Refund of your Invoice Grand Total.
We will not be responsible for, nor issue a refund, if notified after (3) business days.
